News & Events
The ITIL (Information Technology Infrastructure Library) in Outsourced Tech Support
PC Helpline employs ITIL trained technicians. The ITIL (Information Technology Infrastructure Library) framework is designed to standardize the selection, planning, delivery and support of IT services to a business. The goal is to improve efficiency and achieve predictable service levels. The ITIL framework...Read more »
Best Practice vs Next Practice
According to businessdictionary.com, Best Practice is a method or technique that has consistently shown results and that is used as a benchmark. The term Next Practices focuses on forward thinking. The goal is to develop, innovate and improve services. To create an advantage that can be...Read more »
Help Desk Outsourcing for Mobile App Support
According to a 2016 Gartner Report, the digital revolution is now more about consumer behavior and business opportunity, not technology. The future of the tech industry will be now defined by how well companies, organizations, and governments leverage the technology to enable partner and customer engagement...Read more »
Outsourced Gmail Tech Support Services
Across the world, millions of business users use Gmail to perform a large number of Internet communications related tasks on a daily basis. Employees encounter a wide array of questions and options in the course of their daily experience with Gmail services. The users are sometimes confronted with...Read more »
Outsource your Technical Support - Resolve all Your Tech Issues 24/7/365
In this computer world everyone has a laptop, desktop, tablet or mobile device for doing their work or even shopping and playing games. And if customers are stuck with problems with their devices, outsourcing your companies tech support is an effective and cost effect way of keeping your customers...Read more »
Outstanding Google Apps Support Services in Canada
Google Apps is a package of cloud-based services that can provide your organization with a whole new way to work together online - not just using email and chat, but over video conferences, social media, real-time document collaborations, and more. Located in Victoria BC Canada, PC Helpline is an independent...Read more »
PC Helpline - PCI compliant Call Center - Victoria BC
What is PCI compliance?
PCI compliant refers to making sure that all details (credit card numbers, and 3-digit CSV numbers) are handled in a secure environment. This is especially important when outsourcing your companies IT services or call-center. PC Helpline is a PCI compliant...
FUSION Conference and Expo
November 1-4, 2016 - MGM Grand - Las Vegas, NV
Jointly hosted by SMF USA and HDI, this annual conference shares a similar format to our Annual Conference & Expo with an agenda specifically designed for those in IT service management (ITSM).
PC Helpline Celebrates 10 year anniversary of supporting Innsource Solutions
June 2015. PC Helpline celebrates 10 year anniversary of supporting Innsource solutions.
"We are delighted to celebrate our 10 year anniversary of supporting Innsource clients for out of hours, weekends and statutory holidays. Innsource has been a great partner to PCH and dedicated...
HDI sponsors and produces industry-leading events, including conferences, webinars, forum meetings, regional training events, and more. From innovative leadership webinars to field-specific forum gatherings, HDI's events and conferences cover the entire spectrum of IT support and service...Read more »