News & Events

Business Communications and Outsourced Support

The Internet has introduced a new era in business communications and with it the need for 24/7 support. While providing a broad range of communication methods through which a company can connect directly with it's customers, companies now need support for those methods more than ever. This can be...

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The ITIL (Information Technology Infrastructure Library) in Outsourced Tech Support

PC Helpline employs ITIL trained technicians. The ITIL (Information Technology Infrastructure Library) framework is designed to standardize the selection, planning, delivery and support of IT services to a business. The goal is to improve efficiency and achieve predictable service levels. The ITIL framework...

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Best Practice vs Next Practice

According to, Best Practice is a method or technique that has consistently shown results and that is used as a benchmark. The term Next Practices focuses on forward thinking. The goal is to develop, innovate and improve services. To create an advantage that can be...

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Help Desk Outsourcing for Mobile App Support

According to a 2016 Gartner Report, the digital revolution is now more about consumer behavior and business opportunity, not technology. The future of the tech industry will be now defined by how well companies, organizations, and governments leverage the technology to enable partner and customer engagement...

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Outsourced Gmail Tech Support Services

Across the world, millions of business users use Gmail to perform a large number of Internet communications related tasks on a daily basis. Employees encounter a wide array of questions and options in the course of their daily experience with Gmail services. The users are sometimes confronted with...

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Outsource your Technical Support - Resolve all Your Tech Issues 24/7/365

In this computer world everyone has a laptop, desktop, tablet or mobile device for doing their work or even shopping and playing games. And if customers are stuck with problems with their devices, outsourcing your companies tech support is an effective and cost effect way of keeping your customers...

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Outstanding Google Apps Support Services in Canada

Google Apps is a package of cloud-based services that can provide your organization with a whole new way to work together online - not just using email and chat, but over video conferences, social media, real-time document collaborations, and more. Located in Victoria BC Canada, PC Helpline is an independent...

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PC Helpline - PCI compliant Call Center - Victoria BC

What is PCI compliance?
PCI compliant refers to making sure that all details (credit card numbers, and 3-digit CSV numbers) are handled in a secure environment. This is especially important when outsourcing your companies IT services or call-center. PC Helpline is a PCI compliant...

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FUSION Conference and Expo

November 1-4, 2016 - MGM Grand - Las Vegas, NV Jointly hosted by SMF USA and HDI, this annual conference shares a similar format to our Annual Conference & Expo with an agenda specifically designed for those in IT service management (ITSM).

Service Management
The Next...

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PC Helpline Celebrates 10 year anniversary of supporting Innsource Solutions

June 2015. PC Helpline celebrates 10 year anniversary of supporting Innsource solutions.

"We are delighted to celebrate our 10 year anniversary of supporting Innsource clients for out of hours, weekends and statutory holidays. Innsource has been a great partner to PCH and dedicated...

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