Service Desk Integration
The vast majority of Fortune 500 companies are using G Suite for their email solutions. As more and more businesses are moving towards the Cloud, the need for Service Desk integration is drastically increasing. Most large companies have an internal IT Helpdesk that their employees can reach out to for support. If the company is planning a major migration to G Suite, it's imperative that their helpdesk is geared up to support a wide range of possible email inquiries - That's where we come in.
Our team seamlessly integrates into a company's existing Service Desk to help provide round-the-clock support via phone, email, web tickets and live chats. We have experience using most popular ticketing systems and can adhere to your specific ticketing/escalation process, so onboarding our team can be as easy as training a new-hire.
"The skills of the Premier Cloud Helpline staff are top notch. They have allowed me to offer my customers 24/7 support at a high level of quality and at a more cost effective level than I was able to provide with my own staff. I am happy to recommend Premier Cloud Helpline."
- Kevin Lalor, President of Business Intelligence 101
"PCH was the needed helpdesk support to get us over the hump of moving 10,000 users. Big migrations put a lot of weight on our existing support, so augmenting with PCH provided us knowledgeable helpdesk resources that could instantly expand our team during a big transition."
- Jack Miller, CTO of CENTURY 21 Canada.