PC Helpline Provides front-line support for The State of Iowa Google Apps migration

PC Helpline Provides front-line support for The State of Iowa Google Apps migration

October 12, 2016: PC Helpline collaborates once again with Tempus Nova (one of Google's leading Premier Partners and a proud partner of PC Helpline), to provide 24/7 support to 23,500 State of Iowa employees during and after their migration to Google Apps.

We are providing the full range of Google Apps and Administration support to state employees. Google has introduced a new era in Government communications, and with it, comes the need for 24/7 Google Apps support. The preparation for the migration began months before the first phase. PC Helpline participated in weekly meetings with Tempus Nova and Iowa's management team to ensure that the migration went as seamless as possible and that State employees were not disrupted from doing their jobs. Round-the-clock phone support was a major factor as for many employees, this was the first time using Google.

Google Apps for Government

Public servants are making agencies more productive with Google Apps; in fact, in the United States agencies in 44 states & DC use Google Apps. http://gov.googleapps.com/

The ROI of Google Apps for Work: 2015 Forrester Research Report

What are the true business benefits of cloud transformation, and how does it affect overall productivity and business growth?

A comprehensive study conducted by Forrester Research in June 2015 explored these questions. The findings based on three-year, risk-adjusted results, are summarized below:

Key Findings:

  • Increased collaboration and efficiency:
  • The ability to collaborate in real-time using Google Docs, Sheets and Slides, as well as the opportunity to create project collaboration spaces in Google Sites, allows employees to streamline business processes and collaborate more effectively. This results in average time savings of 15 minutes to 2 hours per week per employee.

  • Improved mobility, reduced travel costs:
  • Mobility with Google Apps for Work allows employees to work in the moment, accessing work from wherever they are and utilizing personal devices to be productive on-the-go. Hangouts in particular has transformed how people communicate and have meetings - organizations using Google Apps see a reduction of 12 trips per manager per year.

  • Reduced legacy IT costs:
  • Google Drive, Google's cloud-based file storage and email solution, reduces or even eliminates the dependency on local servers and storage solutions. This reduces maintenance, updates and license renewal costs and allows IT to focus on more proactive, impactful projects.

  • Legacy telephony cost savings:
  • Google Hangouts provides a communication platform for conferencing and calling, leading to reduction in telephone and external videoconferencing services.

About PC Helpline:
With offices in Victoria, British Columbia Canada and New Rochelle NY, PC Helpline has been working with multiple Google Premier Partners with their migrations to Google Apps including Costco Wholesale, Price Waterhouse Coopers LLP and the City of Edmonton. For further information please contact Daniel at: dazad@pchelpline.com

Source: PC Helpline Computer Supoort Inc.

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