News & Events

25th Annual World Conference for Technical Service and Support

HDI 2015 is more than just an IT conference. Start your journey at HDI 2015, the industry's leading technical service and support conference!"
---> This IT service and technical support conference addresses the needs of the entire team—from seasoned directors to frontline analysts—and...

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Contact Center Demo & Conference (October 19-21, 2015 Las Vagas, NV)

With the largest network of your peers and the most comprehensive contact center instruction, Contact Center Demo & Conference is the ONLY Fall event with a consistent track record of providing tools & techniques for immediate implementation. Produced by ICMI (the organization that creates and defines...

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The Costco Mobile App

The Costco Mobile App is the easiest way to save time and money on the go. We've completely re-thought our mobile app and made it easier for members to access the incredible values found only at Costco.
- OFFERS: With the Costco Mobile App you'll always have the latest Warehouse Offers right on...

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Fusion 15 Services Management Conference November 1-4 2015

Roar Into The Modern Age Of Service Management
---> Jointly hosted by industry icons itSMF USA and HDI, only FUSION 15 can bring together the greatest minds and the most respected professionals to facilitate a total immersion experience into today’s most relevant service management...

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Microsoft takes on tech support scammers

US software giant Microsoft is suing alleged scammers who phone people pretending to represent the firm and offer bogus technology support. The callers ask to take over a home computer and demand money to fix it. Some then install viruses as well. The software company said it had received more than 65,000...

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Excellence Canada Is Celebrating 30 Years of Excellence

TORONTO, ON--(Marketwired - October 27, 2014) Excellence Canada is pleased to announce that, at the 30th anniversary of the Canada Awards for Excellence, 17 Canadian organizations will be receiving the Canada Awards for Excellence for outstanding performance in award categories...

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PC Helpline to provide supplemental Google Apps Support for Price Waterhouse Coopers

September 2014, PC Helpline wins a major RFP amid stiff competition to provide supplemental Google Apps Support to PwC staff, The initial support will cover 5 phases that will support around 55,000 staff out of around 240,000 strong.


Google Apps Support


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New QueueMetrics Agent Page Released

QueueMetrics' newly introduced QueueMetrics Icon - the all-new QueueMetrics Agent Page.

QueueMetrics designed the new agent interface in order to provide users with the best usability combined with an innovative and minimalistic design based on the interactions with only one...

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Wind storm knocks out numerous MCSNet towers

Winds gusts of over 100 kilometers an hour wreaked havoc throughout the province on Jan. 15, leaving a trail of damage throughout the region. Approximately 50 wireless MCSNet towers experienced damage, leaving residents across rural Alberta and Saskatchewan without Internet and home phone. According...

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Celebrating 10 years of supporting Computer Troubleshooters USA

October 2013, PCH celebrates 10 years of supporting Computer Troubleshooters USA Challenges Faced:10 years ago Computer Troubleshooters found themselves in need of a reliable help desk solution for their franchise Having tried multiple reputable companies with poor results they decided to...

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