In The News
Virginia signs a deal to move to G Suite for email & Cloud services with PCH providing 24/7 End-User Support
January 2018: VITA (Virginia Information Technologies Agency) has entered into a Master Services Agreement (MSA) contract with ...
PC Helpline provides round-the-clock G Suite support for the world's largest real estate company, Century 21
December 2017: Premier Cloud Helpline to collaborate on CENTURY 21 Canadas migration from their Rackspace hosted email to G Suite. ...
PC Helpline Provides front-line support for The State of Iowa Google Apps migration
October 12, 2016: PC Helpline collaborates once again with Tempus Nova (one of Googles leading Premier Partners and a proud ...
PC Helpline To Provide Supplemental Google Apps Support For PricewaterhouseCoopers
September 2014: PC Helpline wins a major RFP amid stiff competition to provide supplemental Google Apps Support to PwC staff. ...
Premier Cloud Helpline is a proud Google Cloud Partner that specializes in G Suite support for end-users. Based out of beautiful Victoria, British Columbia, Canada, PCH's team is comprised of experts in the space that help companies, organizations and governments with their support needs.
Premier Cloud Helpline works closely with multiple Google Premier Partners to provide 24/7/365 end-user support via phone, email, web tickets & live chats for during and after enterprise migrations. Our valued Partners utilize our team to handle front-line support which allows their team to focus on the data migration.
Each of our Google experts are certified G Suite Administrators with English as their mother language. Premier Cloud Helpline has provided support for numerous multinationals, government agencies, educational institutes, medical associations and multiple globally recognized corporations, many of which are featured on Fortune 500.
PCH has been in business since 2001 and is currently supporting hundreds of thousands of end-users. We are wholeheartedly committed to providing the highest level of service for our clients by constantly staying ahead of the curve. We ensure that our team stays up-to-date with the latest information and technologies and manage our resources so effectively that we're able to sustain Service Level Agreements (SLA) that are virtually unmatched in the industry. We strive to continue raising the bar so high, that it would be a disservice to outsource with any other company.
"PCH was the needed helpdesk support to get us over the hump of moving 10,000 users. Big migrations put a lot of weight on our existing support, so augmenting with PCH provided us knowledgeable helpdesk resources that could instantly expand our team during a big transition."
- Jack Miller, CTO of CENTURY 21 Canada
"Tempus Nova leveraged PC Helpline to provide support for a large enterprise customer (40,000+ users) during their Google Apps implementation. PCH was incredibly responsive, professional and flexible. Senior executives traveled to meet with my customer and presented them with an overview of the support services. PCH provided excellent end user support that augmented the customer's existing Help Desk infrastructure. They regularly communicated with my customer and followed up with usage and metrics reports. My customer is very happy with the great service PCH provided and has purchased additional support from them. I would highly recommend PCH and will definitely use them again on other customer deployments. The service is cost effective, they are knowledgeable and the benefit to end users is invaluable!"
- Didi Dellanno, President/CEO of Tempus Nova
"The skills of the Premier Cloud Helpline staff are top notch. They have allowed me to offer my customers 24/7 support at a high level of quality and at a more cost effective level than I was able to provide with my own staff. I am happy to recommend Premier Cloud Helpline."
- Kevin Lalor, President of Business Intelligence 101