Service Desk Integration
The vast majority of Fortune 500 companies are using G Suite for their email solutions. As more and more businesses are moving towards the Cloud, the need for Service Desk integration is drastically increasing. Most large companies have an internal IT Helpdesk that their employees can reach out to for support. If the company is planning a major migration to G Suite, it's imperative that their helpdesk is geared up to support a wide range of possible email inquiries - That's where we come in.
Our team seamlessly integrates into a company's existing Service Desk to help provide round-the-clock support via phone, email, web tickets and live chats. We have experience using most popular ticketing systems and can adhere to your specific ticketing/escalation process, so onboarding our team can be as easy as training a new-hire.
"Tempus Nova leveraged PC Helpline to provide support for a large enterprise customer (40,000+ users) during their Google Apps implementation. PCH was incredibly responsive, professional and flexible. Senior executives traveled to meet with my customer and presented them with an overview of the support services. PCH provided excellent end user support that augmented the customer's existing Help Desk infrastructure. They regularly communicated with my customer and followed up with usage and metrics reports. My customer is very happy with the great service PCH provided and has purchased additional support from them. I would highly recommend PCH and will definitely use them again on other customer deployments. The service is cost effective, they are knowledgeable and the benefit to end users is invaluable!"
- Didi Dellanno, President/CEO of Tempus Nova
"PCH was the needed helpdesk support to get us over the hump of moving 10,000 users. Big migrations put a lot of weight on our existing support, so augmenting with PCH provided us knowledgeable helpdesk resources that could instantly expand our team during a big transition."
- Jack Miller, CTO of CENTURY 21 Canada.